Support contract for CampusConnect-ECS

As part of a support contract, you receive comprehensive support for all questions and problems that may arise during operation, in special use cases, or during the installation and configuration of your CampusConnect-ECS.

Furthermore, support recipients receive exclusive access to an ECS-FreeIT Debian repository, which greatly simplifies installation and especially subsequent ECS updates, as these are carried out as part of a regularly performed system update via

Pricing and Billing Model

Our billing system uses a points-based model (support points). Depending on the processing time required for your support request, a certain number of support points are used. One support point corresponds to 15 minutes of processing time. The used support points are deducted from your previously acquired support point balance. If your support point balance is depleted, you must first replenish it before submitting further support requests.

Support points can be purchased in the following packages:

Service Level Agreement (SLA)

Every support contract is based on a Service Level Agreement (SLA), which details all terms, conditions, and services. If you have any issues with specific wording or details of the SLA, please feel free to contact me about potential adjustments or modifications to your support agreement.